GG HOME REPAIR SERVICES
Customer Policies
1. Estimates & Pricing
GG Home Repair Services provides written estimates based on the scope of work, site conditions, materials, labor, and specifications discussed with the customer. An estimate is based on the information available at the time it is prepared. Hidden conditions, structural issues, code requirements, or customer-requested changes may require additional work and a written change order.
2. Deposits & Progress Payments
Payments will be established in the written contract and payment schedule.
For California home-improvement projects, required payment restrictions and applicable California law will be followed. Progress payments will correspond to the work performed and applicable contract requirements.
3. Change Orders
Any change to the original scope of work must be approved in writing before the additional or changed work begins.
Change orders will identify:
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The additional or reduced work
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The price adjustment
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Any effect on the project schedule
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Any applicable changes to progress payments
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4. Materials
Materials specifically identified in the contract will be provided and installed according to the agreed scope.
Customer-selected materials must be available when needed for installation. Delays caused by unavailable, delayed, discontinued, damaged, or incorrect customer-selected materials may affect the project schedule.
5. Hidden or Unforeseen Conditions
Existing conditions that cannot reasonably be identified before work begins may require additional work.
Examples may include concealed water damage, structural damage, mold, outdated wiring or plumbing, damaged subflooring, code-related issues, or other conditions hidden behind walls, floors, ceilings, or existing finishes.
Additional work will be discussed with the customer and documented through a written change order when required.
6. Project Schedule & Delays
GG Home Repair Services will make reasonable efforts to maintain the agreed project schedule.
The completion date may be affected by material delays, inspections, permitting, weather, customer decisions, change orders, unavailable materials, concealed conditions, subcontractor availability, or circumstances outside the contractor's reasonable control.
7. Permits & Inspections
Permit responsibilities will be identified in the written contract.
When permits are required, work will be coordinated with the applicable jurisdiction and inspections as specified in the contract.
8. Jobsite Access
The customer agrees to provide reasonable access to the property during scheduled working hours.
The customer should notify GG Home Repair Services of pets, security systems, restricted areas, or other conditions that may affect access or safe completion of the work.
9. Protection & Cleanup
GG Home Repair Services will make reasonable efforts to protect existing areas affected by the work.
Construction debris and cleanup will be handled according to the scope of the contract. Specialized cleaning, hazardous-material removal, or work outside the agreed scope may require additional charges.
10. Warranty
Unless otherwise stated in the written contract, GG Home Repair Services provides a 1-year workmanship warranty on qualifying completed work.The warranty covers defects caused by workmanship and does not cover normal wear and tear, customer-supplied defective materials, misuse, abuse, modifications by others, movement or settlement of the structure, water intrusion from unrelated sources, or conditions outside the contractor's workmanship. Manufacturer warranties on products and materials remain subject to the manufacturer's terms and conditions.
11. Existing Conditions & Customer-Supplied Materials
GG Home Repair Services is not responsible for defects or failures caused by existing conditions or defective materials supplied by the customer. Customer-supplied materials must be suitable for the intended installation and available before the scheduled installation date.
12. Communication
Project-related changes, approvals, requests, and agreements should be documented in writing.
Customers may communicate with GG Home Repair Services by phone, text, email, or other agreed communication methods. Important changes to the scope, price, or schedule will be documented in the appropriate contract or change order.
13. Final Completion & Payment
When the contracted work is substantially completed, GG Home Repair Services will review the completed scope with the customer. Any agreed punch-list items will be documented and addressed according to the contract.
Final payment is due according to the written payment schedule and applicable California law.
14. Customer Reviews
GG Home Repair Services values honest customer feedback. Customers may be invited to leave an honest review after completion of a project. No customer is required to provide a positive review.
15. Professional Conduct
GG Home Repair Services is committed to providing professional service, quality workmanship, clear communication, and respectful treatment of customers and their property. We expect the same professional and respectful communication from customers, subcontractors, vendors, and other parties involved in the project.